Arrangement Intelligence™
Enabling funeral home and preneed professionals to provide exceptional experiences for families
What is Lighthouse Arrangement Intelligence™?
02
Understand
Track insights and trends across every team
03
Enhance
Tailored coaching and realistic roleplays
01
Capture
Record arrangements via phone, laptop, or Zoom/Teams
for
at-need
Insight and coaching built into every arrangement
What this means for your organization
Higher
Family Satisfaction Scores
Directors improve their craft and are there for the family every time.
Increased
ARPC
More
Provide tailored service and merchandise offerings for each family.
Time
Managers spend less time in arrangements
Faster
Onboarding
New employees can quickly lead out effective and compassionate arrangements.
preneed
for
for
preneed
Insight and coaching built into every arrangement
What this means for your organization
Higher
Funded rates
Training every counselor toward the gold standard lifts conversion and funded rates consistently.
Faster
Ramp time
Less
New counselors are ready to provide a great experience to families sooner.
Travel
Remote meeting reviews and AI coaching reports reduce the need for in-person ride-alongs.
More
Time
Managers can spend more time coaching on actual needs.
Funeral Director & Family Service Counselor
Personalized feedback, built in.
Every arrangement becomes self-coaching opportunity. Task manager, summaries, family-specific follow-up, audio recording.
Manager
Unbiased coaching and feedback.
Pro-active coaching based on every arrangement.
Organizational Leadership
Trend analysis, standardized training, broad visibility
Across every location, every director, every arrangement.
Frequently asked questions
What people are saying about Lighthouse...
"The ability to have visibility into the full arrangement after the fact and understand how I can improve has been a game-changer!"
- Funeral Director
"This is exactly the tool we need to give us visibility into arrangements and how we can improve as an organization"
- Training Manager
"I have a way to identify what makes my top performers great and share that with the rest of the team"
- Regional Director of Operations
"I used to spend hours doing roleplays with my new hires. This has dramatically cut down the amount of time it takes to get someone ready for their own arrangements"
- Funeral Home Manager